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ZHANG Jin-lian, ZHONG Chang-hua. A Study on Satisfaction of Service Recovery with Online Shopping—Based on Intermediary Effect of Perceived Fairness[J]. West Forum on Economy and Management, 2016, 27(2): 66-70.
Citation: ZHANG Jin-lian, ZHONG Chang-hua. A Study on Satisfaction of Service Recovery with Online Shopping—Based on Intermediary Effect of Perceived Fairness[J]. West Forum on Economy and Management, 2016, 27(2): 66-70.
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A Study on Satisfaction of Service Recovery with Online Shopping—Based on Intermediary Effect of Perceived Fairness

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